Privacy Policy

Last Updated: February 17, 2026

Introduction

At Erick's Resale Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request appliance repair services
Contact us via phone, email, WhatsApp, or text message
Fill out service request forms (online or in-person)
Purchase appliances
Subscribe to our newsletter or promotional communications

This information may include:

Full Name: To identify you and personalize our service
Phone Number: To contact you regarding your service request and send appointment confirmations
Complete Address: Including street address and ZIP code to calculate visit fees and locate your property
Email Address: For service confirmations and communications
Appliance Information: Type of appliance needing repair (washer, dryer, refrigerator, stove, oven, microwave, dishwasher, freezer, or other)
Service Details: Preferred appointment day and time, and detailed description of the problem with your appliance
Location Data: Distance from our location (10310 Telephone Rd, Houston, TX 77075) to calculate service fees

Device Information (Website)

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type
Pages you visit
Cookies

This information helps us improve your browsing experience.

Order Information

When you make a purchase, we collect:

Name
Billing and shipping address
Payment information (processed securely)
Email address
Phone number

SMS/Text Messaging & WhatsApp Communications

By providing your mobile phone number and checking the consent box on our service request form (online via https://uk7sl6qihhglg.ok.kimi.link or in-store), or by texting/messaging our business number first, you expressly consent to receive communications from Erick's Resale Shop via:

SMS/Text Messages to your mobile phone
WhatsApp Messages to your WhatsApp number

These messages may include:

Service request confirmations and updates
Warranty inquiry responses
Scheduling and appointment confirmations
Technician ETA updates and arrival notifications
Visit price calculations based on your ZIP code
Store information you've requested (hours, address, services)
Follow-up messages regarding your appliance repair

Message Frequency:

Message frequency varies based on your interactions with us. You will typically receive 1-5 messages per service request.

Message & Data Rates:

Message and data rates may apply. Please consult your mobile carrier for pricing details.

Opt-Out Instructions:

You may opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us. For WhatsApp, you can block our number or request removal. You will receive a confirmation message that you have been unsubscribed.

Help Instructions:

For assistance, reply "HELP" to any text message or contact us at 713-568-1218 or through our website contact form.

Privacy Commitment:

We do not sell, rent, or share your mobile number with third parties for their marketing purposes. Your information is used only to provide the services you've requested.

Consent Evidence:

We retain signed service request forms and digital records of consent (including checkbox confirmations on our online form) as proof of your agreement to receive SMS and WhatsApp communications.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our appliance repair services
Schedule and confirm service appointments based on your preferred day and time
Calculate visit fees based on your ZIP code and distance from our location
Diagnose and repair the specific appliance issues you've described
Process orders and deliveries
Communicate with you about your service requests via phone, SMS, WhatsApp, or email
Send you updates, confirmations, and technician arrival notifications
Respond to your inquiries and provide customer support
Improve our services and customer experience
Maintain service records and appointment history
Comply with legal obligations and business requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., Kimi AI for form processing, SMS messaging platforms, WhatsApp Business API, scheduling tools, payment processors)
Technicians: With our repair technicians who need your contact information and address to provide the requested service
Legal Requirements: When required by law or to protect our rights, property, or safety
Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our online service request forms use secure connections, and we work with reputable service providers (such as Kimi AI) that maintain industry-standard security practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

Access and review the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Opt out of receiving marketing communications
Opt out of SMS/text messages by replying "STOP"
Opt out of WhatsApp messages by blocking our number or requesting removal
Withdraw consent for data processing at any time

To exercise these rights, please contact us at 713-568-1218.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records, appointment history, and consent documentation are retained in accordance with applicable business and legal requirements. Typically, we retain service records for 7 years for warranty and business purposes.

Third-Party Services

Our online service request form is powered by Kimi AI (https://uk7sl6qihhglg.ok.kimi.link). When you submit a service request through this form, your information is processed by Kimi AI and transmitted to us. Kimi AI has its own privacy policy and data handling practices. We encourage you to review their privacy policy. We are not responsible for the privacy practices of third-party service providers.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Erick's Resale Shop

10310 Telephone Rd, Houston, TX 77075

713-568-1218

WhatsApp: 713-568-1218

Mon-Sat: 9AM-6PM | Sun: 10AM-3PM

We Value Your Privacy

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